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CHECK-IN AND CHECK-OUT

  • Check-In Time: 2:00 PM

  • Check-Out Time: 11:00 AM

 

Early check-ins and late check-outs are subject to availability and may incur additional fees. Please contact us in advance to arrange these services.

 

Note that there is no reception area at the property. Upon arrival, simply provide the caretaker with your booking name and settle any outstanding balance. The caretaker will then escort you to your villa.

OCCUPANCY AND GUEST POLICY

  • Maximum Occupancy: The forest retreat Villa accommodates 15-20 guests. The maximum occupancy for the villa is 20 guests. This includes adults and children. 

  • Visitors: Guests are allowed to have visitors during their stay, but overnight stays by unregistered guests are prohibited.

RESERVATION & CANCELLATION POLICY

Reservation and Payment

  • Full Payment: To secure your reservation, full payment is required at the time of booking.

  • Payment Methods: We accept major credit cards, bank transfers, and online payment platforms.

  • Security Deposit: A security deposit is required (RM500) and will be refunded within 7-14 working days after your departure, subject to a satisfactory inspection of the property.

  • Extra Notes: Children aged 8 years and above will be charged at adult rates. All rates quoted are inclusive of all taxes and fees.

Cancellation & Changing Dates Policy

  • Cancellation 14 Days Before Arrival: 50% refund of the deposit.

  • Cancellation & Changing Date Less Than 14 Days Before Arrival: Non-refundable.

  • Guests are required to request cancellations via email to admin@theestatemalaysia@gmail.com. This ensures all cancellations are documented and processed efficiently.

Penalty Details

  • If you cancel your booking more than 14 days before the scheduled check-in date, you will incur a penalty equal to 50% of the total booking amount. 

  • This penalty covers administrative costs and potential loss of revenue.

Late Cancellations & Changing Dates

  • Cancellations & Changing Date made less than 14 days before the check-in date are subject to a full penalty, meaning no refund will be issued for the down payment made at the time of booking. 

  • This policy aims to provide clarity and fair treatment regarding cancellations, encouraging guests to plan accordingly and communicate any changes promptly.

Change Of Date Policy

  • Request Process: Guests must initiate the change of date requests via email to admin@theestatemalaysia@gmail.com or WhatsApp to +6012-261 0022. 

  • This ensures that all requests are formally documented and processed promptly. 

  • Subject to Availability: The Estate Malaysia will accommodate change of date requests based on availability. 

  • It is recommended to communicate date changes as early as possible to increase the likelihood of availability on preferred dates. 

  • This policy aims to facilitate flexibility for guests while ensuring that changes are managed efficiently and in accordance with availability constraints.

POLICIES AND GUIDELINES

The Estate Malaysia cannot be held liable for any failure to provide contracted services due to circumstances beyond our control. We do not guarantee the safety of guests against incidents such as accidents, personal injury, or acts caused by third parties, natural disasters, theft, or negligence.

  • Risk Acknowledgement

All activities involve inherent risks to health and safety. Guests assume full responsibility for any risks associated with activities or services booked through our website. The Estate Malaysia disclaims responsibility for any eventualities related to these activities.

  • Vehicle and Property Safety

Parking is at the owner's risk, and The Estate Malaysia is not liable for theft or damage to vehicles or their contents. Similarly, we do not accept liability for loss or damage to property left in guest rooms or on The Estate Malaysia property during the stay. Guests are advised to secure insurance covering curtailment, loss of luggage, personal effects, damages, injuries, and valuables.

 

This statement clarifies that The Estate Malaysia does not assume responsibility beyond reasonable control or guarantee safety against unforeseen incidents, emphasizing the importance of personal insurance and acknowledging inherent risks in activities and property management.

PET POLICY

  • Pets: Pets are allowed if they are fully trained. Please get in touch with us in advance to discuss your pet's stay. Additional cleaning fees may apply.

SMOKING AND ALCOHOL

  • Smoking: Smoking is strictly prohibited inside the Villa. Designated smoking areas are available outdoors.

  • Alcohol Consumption: Responsible alcohol consumption is permitted. The use of provided glass containers for alcohol consumption is STRICTLY prohibited.

NOISE AND QUITE HOURS

  • Quiet Hours: 10:00 PM to 7:00 AM. Please respect the peace and quiet of the natural surroundings and other guests.

  • Noise Levels: Excessive noise and loud music are discouraged at all times to maintain a serene environment.

DAMAGES AND LIABILITY

  • Property Damages: Guests are responsible for any damages caused to the property or its contents during their stay. Costs for repairs or replacements will be charged to the guest.

  • Liability: The Estate Hulu Malaysia is not liable for any accidents, injuries, or illnesses that occur on the premises. Guests are advised to exercise caution and follow safety guidelines.

HOUSEKEEPING

  • Cleaning Service: Basic cleaning service is provided every three days. Additional cleaning services can be arranged at an extra cost.

  • Linen and Towels: Fresh linens and towels are provided.

SPECIAL REQUEST

  • Accessibility Needs: To ensure a comfortable stay, please notify us of any special requirements or requests when making your booking.

  • Celebrations and Events: If you are planning a special event or celebration, please reach out to us in advance to discuss the necessary arrangements.

  • The rates displayed are for accommodation only. For information about event rates, including wedding photography and filming, please contact us via email admin@theestatemalaysia@gmail.com or WhatsApp to +6012-261 0022. 

  • The site is available for visits and recces, subject to availability. Please call +6012-2610022 to schedule an appointment.

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